Privacy Policy

1. Who we are

   Prospero AG is the developer of the DetectX® platform and related solutions. Our registered office is Prospero AG, Gewerbeweg 15, 9490 Vaduz, Fürstentum Liechtenstein.

   This policy explains how we collect, use, share and protect personal data when you interact with our websites, services and communications. It applies to individuals in the European Union, Switzerland, the United Kingdom, and other jurisdictions where we operate.

   For questions about this policy, or to exercise your data rights, contact info@prospero.systems.

2. Data we collect

   Information you provide

   Your name, email address, job title, organisation and other details you submit through a form, such as a demo request, an event registration or a contact enquiry.

   Information collected automatically

   IP address, stored in anonymised form where possible, along with device and browser type, operating system, time zone and browsing behaviour on our website.

   Server log files

   Date and time of access, amount of data transferred, referring page and requesting provider.

   Communications data

   Your preferences, email engagement and responses to our campaigns.

   Cookies

   See the Cookie Policy. This website sets no cookies of its own.

3. Purposes and legal bases

   For users outside the EU, Switzerland or the UK we apply the same standards of data protection regardless of jurisdiction, unless local law requires otherwise.

   To provide services and respond to enquiries

   Performance of a contract, or legitimate interest.

   To send marketing communications

   Consent. Event invitations, product updates and newsletters, and you may withdraw consent at any time.

   To improve our website and services

   Legitimate interest, through analytics and performance monitoring.

   To comply with legal and regulatory obligations

   Legal obligation. Record-keeping, and responding to lawful requests.

4. How we share data

   We share personal data only with service providers and processors who support our business, and with professional advisers and legal authorities where required by law.

   The processors we use for marketing and communications are Microsoft, Google, HubSpot for CRM and email marketing, LeadOnion for business-to-business visitor intelligence, and Surfe for sales enablement and CRM data synchronisation.

   Where we transfer personal data outside the EU, the UK or Switzerland, we take steps to ensure appropriate safeguards are in place, such as recognised legal frameworks or contractual protections.

5. Data retention

   Contact and marketing data

   Until you unsubscribe or withdraw consent.

   Analytics data

   Typically retained for up to 14 months.

   Server logs

   Usually retained for up to 30 days, for security monitoring.

   Contractual data

   Retained for the duration of the business relationship, plus any required statutory period.

6. Security of your data

   We take appropriate technical and organisational measures to protect personal data, in line with ISO 27001 information security principles: encrypted communications over SSL and TLS, access controls and role-based permissions, data minimisation and regular security reviews, and incident response procedures for suspected breaches.

7. Your rights

   Depending on your jurisdiction, you may have the right to access your personal data, to correct data that is inaccurate or incomplete, to request deletion, to restrict or object to processing, to receive your data in a structured format, and to withdraw consent at any time where processing is based on it.

   You also have the right to lodge a complaint with your supervisory authority: in Switzerland the Federal Data Protection and Information Commissioner, in the EU your local Data Protection Authority, and in the UK the Information Commissioner's Office. Outside these regions you may have additional rights under local law.

8. Right to erasure

   You have the right to request deletion of your personal data under GDPR Article 17. To submit a request, email info@prospero.systems, or write to Prospero AG, Gewerbeweg 15, FL-9490 Vaduz, Liechtenstein, or to Prospero Systems, 86-90 Paul Street, London EC2A 4NE.

   Please include your full name, your email address and a brief description of your request, so that we can locate your data accurately. We will respond and comply within one calendar month of receipt.

9. Communications and unsubscribe

   Every marketing email from Prospero includes an unsubscribe link. Once you unsubscribe you will no longer receive marketing communications from us.

Where this differs from the published version

This document was carried across from the published version during a website migration. The substance is unchanged. What follows is every point at which this version departs from it, and why, so that the difference is visible rather than something you would have to diff for.

• Squarespace has been removed from the list of processors and from the cookies section. It is the platform serving the published version of this policy, and it does not serve this website.
• The published version says cookie settings can be changed by clicking 'Manage Cookies' at the foot of every page. There is no such control here, because this website sets no cookies. The sentence has been removed rather than left pointing at a control that does not exist.
• The reference to a Marketing Preferences page has been removed. That page has not been migrated.

This migrated version has not yet been reviewed by a qualified adviser. Until it has been, the published version linked above is the authoritative one.